Track Your Order
Every order is confirmed by email, and a second email arrives with the courier’s tracking link when it ships. Sign in to see the status of yours.
What happens between order and doorstep
A made-to-order piece spends most of its time being made, not shipped — which is why its tracking number only arrives with the shipping confirmation email.
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Within minutes
Order confirmed
Payment clears and the order number is issued. It is in the confirmation email, and it is the one thing worth keeping — every other question is answered from it.
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10–14 working days
Made to order
Made-to-order pieces are cast, set, finished and polished in Surat, and dispatched within 10–14 working days. Ready-to-ship pieces skip this stage.
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Before dispatch
Hallmarked and checked
About BIS hallmarking →Gold goes to a BIS assaying centre for hallmarking, and the stones are checked against the certificate before the piece is boxed.
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2–4 working days
Dispatched
Ready-to-ship pieces leave within one working day. An insured courier collects the parcel, the shipping confirmation email brings the tracking link, and delivery takes 2–4 working days.
Three ways to find out where it is
In your account. Sign in and open the order. Its status is there, and so is the courier’s tracking link once it has shipped.
In your email. The order confirmation arrives within minutes of paying. The shipping confirmation follows on dispatch, carrying the AWB number and a direct link to the courier.
By asking. For a progress update on a made-to-order piece, message us on WhatsApp, call +91-96876-53555 or write to infodivijajewels@gmail.com with the order number. If you checked out as a guest this is the route to use, because there is no account for the order to appear in.
Check the spam folder before concluding that nothing was sent — shipping mails carry tracking links, and links are what spam filters dislike most.
- Order numberOn the confirmation email
- AWB numberOn the shipping confirmation email
Tracking, answered
There is no tracking number on my order yet.
Then it has not been dispatched. A tracking number is issued by the courier at the moment of collection, so it does not exist while the piece is still being made or hallmarked. For a progress update on a made-to-order piece, message or call us with the order number.
The tracking has not moved for two days.
Usually a scan that was missed rather than a parcel that has stopped, and it commonly happens between hubs and over weekends. If nothing has changed after three working days, send us the AWB number and we will open a trace with the courier.
I checked out as a guest and have no account.
Write to infodivijajewels@gmail.com from the email address you ordered with, quoting the order number. We can also attach a guest order to a new account under the same address, after which it tracks normally.
Can I change the delivery address?
Before dispatch, yes — ask and we will change it. Once the parcel is with the courier the address is fixed, because insured jewellery consignments cannot be redirected in transit.
I missed the delivery.
The courier reattempts the next working day, three times in all. You can also arrange a different date directly with them using the tracking link, which is faster than routing it through us.
The tracking says delivered but nothing has arrived.
Tell us within 48 hours. Every parcel is signed for and OTP-verified, so there is a record of who took it, and we will pull the proof of delivery and take it up with the courier.
Do you deliver outside India?
Not at checkout — the store ships within India. Delivery abroad can be arranged case by case on request, so contact us before you order. Any customs duty at the destination is payable by the recipient, and we cannot declare a lower value.
Have the order number ready when you call — it is the fastest way to an answer.
Sign in to see your order
Your order’s status and, once it ships, the courier’s tracking link. For an update on a made-to-order piece, just ask.