FAQs

A ready-to-ship piece is dispatched within one working day and delivered in two to four working days. A made-to-order piece is built for you and is dispatched in 10 to 14 working days, because it has to be cast, set, finished and hallmarked before it can ship. The product page tells you which of the two you are buying before you order.

Delivery is free everywhere in India, and every parcel is insured, signature-verified and discreetly packaged. International delivery is not offered at checkout; it can be arranged case by case on request, so please contact us before you order. Any import duty or local tax at the destination is payable by the recipient, and we cannot under-declare the value of a parcel.

Yes. You have fifteen days from delivery, you do not have to give a reason, we collect the piece at our cost, and the refund includes any shipping you paid. Engraved pieces, bespoke commissions, worn pierced earrings and gift cards are the exceptions.

Ask us within 15 days of delivery. A resizing charge applies, including on the first size adjustment, and we quote it before any work begins. A ring can be resized only once, as repeated resizing may place strain on the ring and affect its structure, and some designs are not suitable for resizing at all — we will tell you before any work is undertaken.

Yes. Every gold piece we sell carries a BIS hallmark applied at a recognised assaying centre, across every category we make — rings, earrings, pendants, necklaces, bracelets and bangles. The HUID unique to your piece is printed on your invoice, and you can check it yourself against the BIS register.

We offer certification from IGI, SGL or DGLA on request. GIA certification is provided only for solitaire diamonds. The report describes the stone in that specific piece and travels with it, and the product page states which laboratory examined it before you buy.

The jewellery type, the gemstone, the metal, the stone shape, the setting, and the design details around them — proportions, band width, stone size, finish and engraving. Almost nothing on a Divija piece is fixed before we have spoken.

Yes. Engraving can be done as you ask for it, and additional charges may apply depending on the engraving requirements. Not every setting can carry an engraving, and an engraved piece cannot be returned once the engraving has begun.

Yes. Bring a sketch, a photograph or a description and we will work it up. Initial sketches and a quotation are prepared against your design requirements and specifications. Initial design work is charged: a design fee applies to a newly created design, and two revisions are included free of charge. Bespoke and custom-made pieces are not eligible for return or exchange, unless otherwise agreed in writing.

Any Divija piece can be brought back to us against its original invoice and certificate. Exchange it towards something else and you receive 100% of its gold value as credit; sell it back and you receive 90% of its gold value as money. Certified stones are valued at 15% less and uncertified stones at 25% less for these purposes, and other stones are not eligible for a refund. Every valuation is put in writing before you commit either way.

Payments are processed securely by Razorpay, our payment gateway, at checkout. The methods available for your order — cards, UPI and net banking — are shown there before you pay.

Yes. Prices are shown in Indian rupees inclusive of GST at the applicable rate, and the tax appears as a separate line on your invoice. If you need the invoice raised against a business GSTIN, add it in the notes at checkout or tell us before dispatch. Our own GSTIN is 24ALBPT9988Q1ZU.

Put it on last and take it off first — perfume, hairspray and hand cream do more damage than wear does. Keep pieces apart in the pouches they came in so nothing scratches, and take rings off before the gym, the pool and the washing-up.

Yes. Cleaning and a check of every setting are complimentary — bring the piece to the atelier by appointment, or ask us about sending it in. A setting that fails in normal wear is a manufacturing fault and we repair it at no cost. Re-polishing, rhodium re-plating on white gold and damage from an impact are quoted before we start.

Yes, by appointment. Our atelier is at 3rd Floor, Shop No. 314/315, Laxmi Enclave-2, Gajera Road, Near Sugar & Spice, Katargam, Surat 395004, Gujarat, and we are open Monday to Saturday, 09:00 AM to 07:00 PM. Visits are by appointment only, so please arrange one with us before you travel.

Call or write to customer care Monday to Saturday, 09:00 AM to 07:00 PM, or message us on WhatsApp using the button on any page. Our numbers and email are in the footer of every page and on the contact page. Email is answered within one working day.