Cancellation Policy
Cancel free of charge until the piece is dispatched. After that it becomes a return — still free, just a few days longer.
One request, no reason needed
Write to infodivijajewels@gmail.com or call +91-96876-53555 with the order number — the number is on the confirmation email, and it is the only thing we need.
You do not have to tell us why. We will ask, because it is how we find out what is going wrong, but the cancellation does not depend on the answer.
Once a cancellation is accepted you will get written confirmation with the refund reference on it. If that email has not arrived within a working day, the cancellation did not go through — chase us rather than assuming.
- Same dayWe raise the refund
- 5–7 daysFor your bank to post it
How the money comes back
Every refund goes to the method that paid. We cannot send it somewhere else, and we will not offer store credit instead unless you ask for it.
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5–7 working days
Card and net banking
Refunded to the card or account that paid. The date it appears is set by your bank, not by us.
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1–3 working days
UPI
Usually the quickest route back, often the same day the refund is raised.
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3–5 working days
Bank transfer
Where the original method cannot accept a refund, we transfer to an account in the name on the order after verifying it.
Occasionally the order is ours to cancel
Rarely, we have to cancel an order from our side. The usual reasons are a stone that fails our final quality check with no equivalent to replace it, a pricing or listing error that is obviously wrong, or an address we cannot deliver to safely.
When that happens you are told the reason, refunded in full within one working day, and never asked to pay a difference. If the cause was our error and you still want the piece, we will make it and hold the price you were charged.
We do not cancel orders for being unusually large, and we do not cancel them after taking payment in order to reprice them.
Cancellations, answered
How long do I have to cancel?
Until the order is dispatched. A ready-to-ship piece is dispatched within one working day, so act quickly; a made-to-order piece is dispatched in 10 to 14 working days. If you are unsure how far along an order is, call us and we will tell you.
Is there a cancellation charge?
No. Not before dispatch, and not after — an order cancelled late simply becomes a return, and returns are free.
Can I cancel part of an order?
Yes, as long as the pieces were priced individually and the one you are cancelling has not shipped. Items sold together as a set are cancelled together.
I cancelled but the parcel still arrived.
It crossed with the cancellation. Refuse it at the door if you can. If you have already accepted it, tell us and we will book a free pickup — you are not charged for either the delivery or the collection.
Can I change an order instead of cancelling it?
Often, yes, and it is faster. Metal, size, diamond quality and the delivery address can usually be changed before dispatch without cancelling. Ask, and we will tell you what is still changeable.
My refund has not arrived. What now?
Send us the refund reference from your cancellation email. With it your bank can trace the payment directly, which is quicker than us raising a second request that then also has to clear.
If your order is close to dispatch, call +91-96876-53555 rather than emailing — it is the faster of the two.
Changed your mind? That is allowed.
Cancel before dispatch and it costs nothing. Cancel after, and it still costs nothing.