Free Shipping
Every order ships free across India, insured for its full value and tracked from our workshop to your door. This page explains what that covers, how long it takes and what happens if something goes wrong.
Delivery timelines
Counted in working days from the point your payment clears. Public holidays and courier disruptions are not included.
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2–4 working days
Ready to ship
Pieces held in stock. Quality-checked and dispatched within one working day of your order clearing, and with you in two to four.
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10–14 working days
Made to order
Made after you order it, then hallmarked and checked before it ships. The product page says when a piece is made to order.
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3–5 weeks
Custom commission
ABOUT COMMISSIONS →Design, stone selection and approval come first, and the clock starts when you sign off the design rather than when you enquire.
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Add 2–4 days
Remote pin codes
The North East, the islands and some hill districts take longer, and a few pin codes cannot be served by an insured courier at all. We tell you before we take the order.
Timelines are estimates, not guarantees. If a piece is going to be late we tell you before the estimate passes rather than after — and if a date genuinely matters to you, say so when you order and we will confirm whether it is achievable.
From order to doorstep
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Order confirmed
You get an order confirmation by email as soon as payment clears. Nothing is dispatched before that.
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Checked and packed
The piece is checked against its specification, its hallmark and certificate are matched to the order, and it is boxed and sealed.
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Collected and tracked
Handed to an insured courier. Your tracking link is emailed at the moment of collection.
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Signed for
Delivered against a signature at the address on the order. Check the seal before you sign — see the note below if it is broken.
Packed to be unremarkable outside and right inside
The outer packaging is deliberately plain. There is no brand name, no product description and nothing on the label that says what is inside — which is the single most effective thing a jeweller can do to make sure a parcel arrives.
Inside, the piece sits in a Divija box with its certificate, its invoice and its care card. Gift orders can be sent with the invoice omitted from the parcel and emailed to you instead; add a note at checkout and we will handle it.
If the outer seal is broken or the parcel looks tampered with, refuse the delivery. Do not sign for it, and tell us the same day. A refused parcel is straightforward for us to trace and replace; a signed-for one is a claim, and claims are slow.
- UnbrandedNothing on the outer box says jewellery
- SealedTamper-evident, and checked at handover
Shipping, answered
Is shipping really free, with no minimum order?
Yes. Free insured delivery applies to every order shipped within India, at any order value. There is no separate handling, packaging or insurance charge added at checkout.
Do you ship outside India?
International delivery is arranged case by case rather than offered at checkout, because duties, import rules and insurance differ by country. Contact us with the piece and the destination and we will confirm whether we can ship it, what it will cost and how long it will take before you order.
Can I change the delivery address after ordering?
Before dispatch, yes — message us with your order number as soon as possible. Once a parcel is with the courier the address is fixed, because insured jewellery consignments cannot be redirected in transit.
What if nobody is home?
The courier attempts delivery up to three times and leaves a notification each time. It is never left unattended. After the third attempt the parcel returns to us and we will contact you to arrange a fresh dispatch.
The tracking has not moved for two days. Is my order lost?
Almost always no. Tracking stalls while a parcel sits between hubs or waits on a weekend scan. If it has not updated for three working days, send us your order number and we will chase it with the courier and tell you what we find.
Is cash on delivery available?
Not on jewellery orders. An insured, signature-bound consignment has to be prepaid, so the payment methods on the checkout page are the full set.
Insured, tracked and on us
Anywhere in India, at any order value.